Frequently Asked Questions

About Hue & Stripe

Q. Is there a walkthrough of the tools I can watch or read?

Part 2: Catalogs & Commission
Part 1: Managing Clients & Wardrobes

A. Our latest live community Strategy Session was recorded and provides a full walkthrough of H&S's Closet, Lookbook, Finds, and client management tools!

We encourage you to use the recording as a reference when you need a brush-up on specific tools in your H&S toolbox:

Q. What retailers and brands can I use on Hue & Stripe?

A. You can use items from any retailer or brand on Hue & Stripe. (Yes, any!) While not all retailers give commission - though, most do - you can use any items you would like to recommend to a client in the Lookbook and Finds tools.

Q. What retailers and brands can I earn commission from?

A. Hue & Stripe makes it easy to begin earning commission from over 70,000 online retailers and brands. Our list of partners is always changing, so we are unable to publish a comprehensive lookup. You may always reach out to to check if a specific brand or retailer you love is on our list of partners.

However, here is a running list of some of the more frequently requested retailers that can earn you commission:

  • Amazon
  • Ann Taylor (Loft)
  • Anthropologie
  • ASOS
  • Banana Republic
  • Barney's New York
  • BaubleBar
  • Bergdorf Goodman
  • Bloomingdales
  • Brooks Brothers
  • The Bay
  • Boston Proper
  • Chicos
  • Dillards
  • Dorothy Perkins
  • Eloquii
  • Everlane
  • Farfetch
  • Forever21
  • Harrods
  • J.Crew
  • Kiyonna
  • Lord & Taylor
  • Lulu's
  • Macys
  • ModCloth
  • Neiman Marcus
  • Net-a-Porter
  • Nordstrom
  • Peruvian Connection
  • Saks Fifth Avenue
  • Shopbop
  • Stella & Dot
  • Talbots
  • Zappos
  • 6pm

Note: This list is subject to change without notice.

The following retailers are NOT currently partners of Hue & Stripe, and consequently will not earn commission but you may (of course) still add items from these retailers to Closets and Catalogs:

  • Etsy
  • H&M
  • Ruche
  • Zara

Q. What are some of their return policies and shipping information?

A. See the table below for information about the individual retailers.

RetailerReturn PolicyShippingHeadquarters
Bergdorf GoodmanFree Returns (15 days)Free ShippingNew York, NY
BloomingdalesFree ReturnsFree Shipping over $150New York, NY
ChicosFree Returns (60 days)$4 Shipping (and up)Fort Myers, FL
Dillards30 days - pay the shipping$8.50-$12 StandardLittle Rock, AR
Dorothy PerkinsFree ReturnsFree Shipping over $50London, UK
HarrodsPay the Shipping (international)25 British PoundsLondon, UK
J.CrewFree Returns (60 days)Free Shipping over $150New York, NY
Lord & TaylorFree ReturnsFree Shipping over $99Manhattan, NY
Macy'sFree ReturnsFree Shipping over $100Cincinnati, OH
NordstromFree ReturnsFree ShippingSeattle, WA
Saks Fifth AvenueFree Returns (30 days)Free ShippingManhattan, NY
ShopBopFree Returns (15 days)Free 3-Day ShippingMadison, WI
ZapposFree Returns (no shipping fee!)Free ShippingLas Vegas, NV

Q. Do I need to disclose that I can earn commission from affiliate links?

A. Yes! The FTC requires disclosing that you may be compensated in situations where it is not clear that the recommendations are affiliated links. Some language you can use is:

"While I will always select the best items for you, some of the links included may be automatically affiliated. This helps support my business and allows me to keep my rates what they are while spending the time necessary to find and create these recommendations."

Q. How can I get paid by my clients?

A. Your Hue & Stripe membership includes a polished yet simple invoicing tool - complete with your own branding atop your digital invoices!

We have selected StripeTM - a popular and simple-to-use payment processor - to power Hue & Stripe's invoices. (Notably, there is no connection between the two companies despite the name similarity.) Stripe offers a better rate for online payments (roughly 2.9%) than Square and charges the same rate as PayPal payment processing. (Square is marginally better if you are swiping in person, however.)

If you have an existing Stripe account, you can link it on your My Account page. If you don't have an account yet, you will be prompted to create one (free) from the same link. Once you link Stripe, Invoices will be enabled on your Client Dashboard.

Tip: With Hue & Stripe's simple invoicing tools you can even send an invoice and get paid through cash or check to avoid online processing fees, then mark the invoice as being 'paid' in order to send a professional receipt.

Q. Does my client need a login to access Hue & Stripe?

A. No! We've made it as simple as possible for clients to access their online wardrobes. All they need is the link that you send them using the paper airplane button in the Closet sidebar. That link is a permalink that never changes - no matter how many times you update their Finds or Closet items.

They can open that link on any device. We recommend you have them bookmark it on their computer and add it to their smartphone home screen for fast access.

Q. What dimensions should my logo file be?

A: A good, high-quality logo file can be a strong point of branding on your Hue & Stripe Closets, Finds, and Lookbooks.

  • Height: Your logo will be displayed up to 260px high, depending on the device width and aspect ratio. We recommend uploading a logo that is between 520px and 800px high to look best on 'retina' (high-DPI) screens.
  • Width: An ideal width for a logo 520px high is 520px to 1200px.

Q. My image uploads are going slowly. How can I speed things up?

A: If your images are uploading slowly, then it is likely due to one or both of these factors:

  1. Slow internet connection speeds
  2. Large filesizes

Photos taken from high-end mobile phones can weigh in at over 6MB each! (Way too large for web use.) While Hue & Stripe automatically resizes your photos once they're uploaded, the upload itself can be very slow if you have 50 photos at 5-6MB each (that's 300MB!).

We recommend resizing your photos before upload if you would like to speed up your upload process:

For Windows users, we recommend downloading the appropriate image resizing script for your operating system above. You will then be able to shrink the photos for web upload.

Windows: Photo Resize Script » Download this script!

For Mac users, 'Preview' (a free program already included in Mac OS X) can do the job. Follow the tutorial above!

Mac: Photo Resize Tutorial » Follow this tutorial!

We recommend resizing your photos between 800px - 1300px or 250kb in size.

Q. Can I add things from around the web to a 'Finds' section?

A: Yes you can, using the Hue & Stripe Chrome browsers extension or bookmarklet (on Safari or Firefox)!

On Chrome (Recommended):

Simply install the lightweight 'Clip It!' extension here:

H&S Chrome Extension »

On Safari or Firefox:

Simply drag this link:

✂ Clip It! Drag this button onto your bookmarks toolbar (or favorites toolbar)

to your browser's bookmarks bar. Then click the bookmark that is created when you are on a page you'd like to link to from your client's or Catalog's 'Finds' section. Voila!